Privacy Policy

1. Introduction

1.1 Our Commitment to Privacy

vik66 ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information about you when you use our website located at vik66.cam (the "Website") and the services we provide (collectively, the "Services"). By accessing or using vik66, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1.2 Scope of this Policy

This Privacy Policy applies to all personal information collected by vik66 through the Website, mobile applications, customer support channels, and any other digital platforms operated by vik66. This Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Services.

1.3 Data Controller

For the purposes of applicable data protection laws, vik66 is the data controller responsible for your personal information. If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details provided in Section 12 of this document.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with vik66, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and a copy of your government-issued identification document (national identity card, passport, or driver's license) for Know Your Customer (KYC) verification purposes.
• Contact Information: Residential address, email address, and mobile telephone number.
• Account Credentials: Username, password, and security questions (stored in encrypted form).
• Financial Information: Bank account details, e-wallet account information, payment card details (partially masked), transaction history, deposit and withdrawal records.
• Communication Records: Chat logs, email correspondence, support ticket history, and any other communications between you and vik66 customer support.

2.2 Information Collected Automatically

When you access and use vik66, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers.
• Usage Data: Pages visited, time spent on each page, clickstream data, referring/exit pages, date and time stamps, betting history, game play patterns, session duration.
• Location Data: We may use IP geolocation technology to determine your approximate geographic location to ensure compliance with geographic restrictions and to provide localized services.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior. See Section 10 for more details on our use of cookies.

2.3 Information from Third Parties

We may receive information about you from third-party service providers who assist us in operating our business, including:

• Payment Processors: Transaction confirmation data, payment status updates, fraud detection signals from banks and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Results of identity document verification checks, address verification, and fraud screening conducted by third-party KYC providers.
• Marketing Partners: Referral source data, campaign performance metrics (aggregated and anonymized where possible).

3. How We Use Your Information

3.1 Account Management and Service Delivery

We use your personal information to create and manage your vik66 account, process deposits and withdrawals, settle bets, award winnings, apply bonuses, and provide customer support. This processing is necessary for the performance of our contract with you under the Terms and Conditions.

3.2 Legal and Regulatory Compliance

vik66 is subject to legal and regulatory obligations that require us to collect and retain certain personal information, including:

• Identity Verification (KYC): Verifying your identity and age to prevent underage gambling and ensure you are legally permitted to use our Services.
• Anti-Money Laundering (AML): Monitoring transactions for suspicious activity, maintaining transaction records, and reporting to relevant authorities as required by law.
• Responsible Gaming: Identifying problem gambling patterns and enforcing self-exclusion requests.
• Tax Compliance: Reporting high-value winnings or transactions to tax authorities as required by Indonesian law.

3.3 Fraud Prevention and Security

We process your information to detect, prevent, and investigate fraudulent activity, unauthorized access, money laundering, match-fixing, bonus abuse, and other prohibited activities. This includes analyzing betting patterns, device fingerprints, IP addresses, and transaction histories. Fraud prevention is necessary for our legitimate interests in protecting our business and other players.

3.4 Service Improvement and Analytics

We use aggregated and anonymized data to analyze how players use vik66, identify technical issues, optimize website performance, improve user experience, and develop new features and services. This processing is based on our legitimate interest in operating an efficient and competitive business.

3.5 Marketing and Communications

With your consent, we may send you promotional offers, bonus announcements, new game launches, and other marketing communications via email, SMS, push notifications, or in-app messages. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email, adjusting your account preferences, or contacting customer support. Transactional communications (account notifications, withdrawal confirmations, security alerts) are not subject to opt-out as they are necessary for account operation.

3.6 Legal Claims and Rights

We may use your information to establish, exercise, or defend legal claims, comply with court orders or legal processes, enforce our Terms and Conditions, or protect the rights, property, and safety of vik66, our players, or others.

4. Legal Basis for Processing (GDPR and Similar Frameworks)

Where applicable data protection laws (such as the General Data Protection Regulation) apply, vik66 processes your personal information under one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (account creation, payment processing, game delivery).
• Legal Obligation: Processing is required to comply with laws and regulations (KYC, AML, tax reporting, licensing requirements).
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, service improvement, and direct marketing (where not requiring consent), provided these interests are not overridden by your rights.
• Consent: Where required by law, we obtain your explicit consent for certain processing activities, such as optional marketing communications and non-essential cookies.

5. How We Share Your Information

5.1 Service Providers and Business Partners

We share your personal information with trusted third-party service providers who assist us in operating vik66, including:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft who deliver live casino, slot, and other gaming content.
• KYC and Fraud Prevention Vendors: Third-party services that verify identity documents, screen for fraud, and monitor for suspicious activity.
• Cloud Hosting and IT Infrastructure: Providers that host our servers, databases, and applications.
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms.
• Analytics and Marketing Services: Tools that help us analyze website traffic, measure marketing campaign effectiveness, and deliver targeted advertisements (subject to your consent where required).

All third-party service providers are contractually required to protect your information, use it only for the purposes we specify, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, tax authorities, courts, or other governmental entities when required by law, court order, subpoena, or legal process, or when necessary to protect our legal rights or comply with our licensing obligations.

5.3 Business Transfers

In the event that vik66 is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction. We will notify you via email or prominent notice on the Website before your information becomes subject to a different privacy policy.

5.4 No Sale of Personal Data

vik66 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not engage in the commercial sale of player data.

6. International Data Transfers

vik66 operates internationally, and your personal information may be transferred to, stored, and processed in countries outside of Indonesia, including countries that may not offer the same level of data protection as Indonesian law. When we transfer your information internationally, we implement appropriate safeguards to protect your data, including:

• Standard contractual clauses approved by relevant data protection authorities;
• Ensuring that the recipient country has been deemed to provide adequate data protection by competent authorities;
• Implementing technical and organizational security measures equivalent to those required under Indonesian and international data protection standards.

7. Data Security

7.1 Technical and Organizational Measures

vik66 employs industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases (passwords, payment details) is encrypted at rest.
• Access Controls: Personal data is accessible only to authorized vik66 employees and contractors who require access to perform their job functions. Access is granted on a need-to-know basis and protected by multi-factor authentication.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls, intrusion detection systems, and regular security monitoring.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses.
• Secure Development Practices: Our software development follows secure coding standards to prevent common vulnerabilities such as SQL injection, cross-site scripting (XSS), and cross-site request forgery (CSRF).

7.2 Your Responsibility

While vik66 takes extensive measures to protect your data, you are responsible for maintaining the confidentiality of your account credentials. Do not share your username or password with anyone. If you suspect unauthorized access to your account, contact customer support immediately.

7.3 Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, vik66 will notify affected players without undue delay, and where required by law, will report the breach to the relevant supervisory authority within 72 hours of becoming aware of the incident.

8. Data Retention

8.1 Retention Periods

vik66 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Account Data: Retained for the duration of your account relationship with vik66 and for a period after account closure as required by legal and regulatory obligations.
• Transaction Records: Retained for a minimum of 5 years following the transaction date to comply with anti-money laundering and tax reporting requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure to comply with regulatory obligations.
• Marketing Consent Records: Retained for as long as consent remains valid, plus an additional period to evidence compliance with consent requirements.
• Technical Logs: Server logs and access logs are typically retained for 12 months for security and troubleshooting purposes.

8.2 Deletion and Anonymization

Once the retention period expires, or if you exercise your right to erasure (where applicable), we will securely delete or anonymize your personal information. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

9. Your Data Protection Rights

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can view most of your account information directly in your vik66 account dashboard. For a comprehensive data export, contact customer support.

9.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account details directly through your account settings, or contact customer support for assistance.

9.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information where:

• The information is no longer necessary for the purposes for which it was collected;
• You withdraw consent (where processing is based on consent) and there is no other legal basis for processing;
• You object to processing based on legitimate interests and there are no overriding legitimate grounds;
• The information was unlawfully processed;
• Deletion is required to comply with a legal obligation.

Please note that we may be unable to delete certain information where retention is required by law (e.g., financial transaction records, KYC documents) or necessary to establish, exercise, or defend legal claims.

9.4 Right to Restriction of Processing

You may request that we restrict processing of your personal information where:

• You contest the accuracy of the information (restriction applies during verification);
• Processing is unlawful but you prefer restriction over deletion;
• We no longer need the information but you require it for legal claims;
• You have objected to processing pending verification of whether legitimate grounds override your interests.

9.5 Right to Data Portability

Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format (e.g., CSV, JSON) and to request that we transmit this data directly to another controller.

9.6 Right to Object

You have the right to object to processing of your personal information where processing is based on legitimate interests or for direct marketing purposes. Upon receiving an objection to direct marketing, we will cease processing your information for that purpose immediately.

9.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

9.8 Right to Lodge a Complaint

If you believe that vik66 has not handled your personal information in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

9.9 Exercising Your Rights

To exercise any of the rights described above, please contact our customer support team via live chat, email ([email protected]), or the contact details provided in Section 12. We will respond to your request within the timeframes required by applicable law (typically within 30 days).

10. Cookies and Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. Cookies allow the website to recognize your device on subsequent visits and remember your preferences, login status, and browsing behavior.

10.2 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly. These cookies enable core functionality such as account login, security, session management, and transaction processing. Essential cookies cannot be disabled as they are necessary for service delivery.
• Performance Cookies: Collect information about how you use the Website, such as pages visited, time spent on each page, and error messages. This data helps us optimize website performance and user experience. Performance cookies are typically anonymized.
• Functional Cookies: Remember your preferences and settings (language preference, display settings, recently viewed games) to provide a more personalized experience.
• Advertising/Marketing Cookies: Track your browsing activity across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns. These cookies are subject to your consent and can be disabled through cookie preference settings.

10.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may limit your ability to use certain features of the Website. To manage your cookie preferences, access your browser settings or use the cookie preference tool available in your vik66 account settings.

10.4 Third-Party Cookies

Third-party service providers (analytics tools, advertising networks, payment processors) may set their own cookies when you use vik66. We do not control these third-party cookies. Please review the privacy policies of these third parties to understand their cookie practices.

11. Children's Privacy

vik66 is strictly an adult-only platform. The Services are not intended for, and may not be used by, anyone under the age of 21. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. If you believe that a minor has provided us with personal information, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

vik66 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated to players via email or prominent notice on the Website. The "Last Updated" date at the top of this document indicates when the Policy was last revised. Your continued use of the Services following any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact Information

13.1 Data Protection Enquiries

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or data protection practices, please contact us:

• Email: [email protected]
• Customer Support: [email protected]
• 24/7 Live Chat: Available through your vik66 account dashboard

13.2 Response Time

We aim to respond to all data protection enquiries within 30 days of receipt. For urgent matters (suspected data breach, unauthorized account access), please contact us immediately via live chat or mark your email with "URGENT" in the subject line.